Director of Residential and Environmental Services

Job Reference:
Date Posted:
13 July 2017
West Midlands
£80,000 to £85,000
Job Type:

Job Description

Join an industry leading team that places excellence at the heart of everything.

With more than 7,000 staff and 32,000 students, and a turnover of c. 520m Birmingham University are a leading Russell Group University. Their heritage as the UK's original redbrick' and civic university, is combined with one of the most compelling and ambitious agendas in higher education. Quite simply, at Birmingham they make things happen. Home to world-class researchers whose work on everything from new cancer treatments to harnessing the power of atoms for future energy sources makes a real difference to people's lives - they provide innovative solutions to big problems. They think, recruit and compete worldwide. Their stunning, 300 acre Edgbaston campus is iconic.

The University is seeking to appoint a Director of Residential and Environmental Services to be responsible for the delivery of a high quality residential experience to around 7,000 students living in University accommodation and third-party nominated accommodation. You will be accountable for overseeing and managing the interactions of the student population living in the local community. As a member of the HAS (Hospitality and Accommodation Services) team, you will contribute to the vision and strategy of the directorate to achieve our ambitious plans for providing world class facilities.

The successful candidate will possess significant experience of operational management in a comparable environment (e.g. residential, hospitality, hotels) and on an equivalent scale. You will have extensive experience of leading and managing teams, with a proven track record of implementing change management and delivering performance improvement. A high level of commercial acumen is vital, with experience of budget management including setting and achieving financial targets being a key aspect of the role. Demonstrable success in creating a culture of exceptional service delivery is essential.

The role will suit individuals with a passion for making a difference and devising innovative solutions focused on enhancing the student experience.

To arrange a confidential discussion and to request the full briefing particulars, please contact Michael Hewlett ( via email or on 020 8892 0115.

Closing date for applications is Sunday 27th August 2017

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